This unit involves the skills and knowledge required to organise receival and despatch operations in accordance with regulations, codes of practice and workplace requirements in the transport and logistics industry.

It includes planning and organising receival operations, storing received stock, despatching ordered stock and completing documentation and records.

Work is performed under some supervision generally within a team environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and organise receivalanddespatch operations

1.1

Product characteristics and workplace procedures are applied to stock analysis

1.2

Resources are identified to match product characteristics

1.3

Timeframes are scheduled to enable receival or despatch of stock according to workplace procedures

1.4

Work processes are planned to meet specified timeframes

2

Organise the storage and despatchof stock

2.1

Employees, equipment and storage areas are allocated and supervised

2.2

Individuals are informed of work requirements and deadlines

2.3

Work processes are monitored to ensure human resources and equipment are maintained at productive levels in accordance with workplace procedures and work health and safety (WHS)/occupational health and safety (OHS) requirements

2.4

Discrepancies in stocks are noted and reported in accordance with workplace procedures

3

Complete documentation

3.1

Documentation and records regarding receival and despatch operations are confirmed

3.2

Documentation and records are completed and proofread

3.3

Documentation and records are processed in accordance with workplace procedures and relevant regulatory requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying contingency plans in accordance with workplace procedures

applying relevant legislation and workplace procedures

communicating and working with others

estimating size, shape and special requirements of goods and loads

identifying relevant stock and goods coding and labelling

monitoring work activities in terms of specified deadlines

operating and selecting equipment in accordance with operating procedures

reading, interpreting and following relevant instructions, procedures, labels, information and signs

selecting and using relevant equipment and communications technology

selecting and using required personal protective equipment (PPE) and conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

discrepancies and appropriate actions to resolve

documentation and record requirements for receival and despatch operations

equipment used for organising receival and despatch operations including safety precautions and procedures

housekeeping standards and procedures

operational work systems, equipment, management and site operating systems for organising receival and despatch operations

regulations relevant for organising receival and despatch operations, or other legislative requirements

relevant WHS/OHS and environmental protection procedures and guidelines

site layout and obstacles

workplace procedures and policies for organising receival and despatch operations.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

relevant and appropriate materials, tools, equipment and PPE currently used in industry

applicable documentation including legislation, regulations, codes of practice, workplace procedures and operation manuals.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Not applicable.

A – Handling Cargo/Stock